Frequently Asked Questions
Everything you need to know about your next adventure with Kathmandu AU.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for online orders?
We offer a 60-day return policy for most items. Products must be in their original condition with tags attached and proof of purchase provided.
Do you offer international shipping?
Currently, Kathmandu AU specializes in domestic delivery within Australia. Please visit our international sites for shipping to other regions.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Afterpay, and Zip Pay.
Are your products covered by a warranty?
Yes, all Kathmandu gear comes with a limited warranty against defects in materials and workmanship to ensure your equipment lasts for years of exploration.